We appreciate you trusting us with your information. We understand the importance of protecting your privacy so we promise to not share, rent, trade, or sell your personal information for any reason whatsoever.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. We also collect information through the use of browser cookies.
What do we use your information for?
The personal information you provide to us is kept private and confidential and used for the following purposes only:
- To provide good customer support (your information helps us to more effectively respond to your requests and inquiries)
- Communication via email of information that may be of interest to you (these are periodic emails and we promise not to spam you)
- To improve our website (we are always looking for ways to improve our website offerings based on the information and feedback we receive from you)
- To process your purchase and delivery transactions. This website is currently not transactional, and all financial transactions are done through Extrutec.co.nz. These transactions are governed by the policies on Extrutec.co.nz.
If at any time you do not wish to receive emails from us, please click the unsubscribe link at the bottom of the email you receive or simply email a request to [email protected] with the word ‘unsubscribe’ in the subject line. Please note that when you unsubscribe from our communications, you will still receive order confirmations, invoices, statements and requests for payment emails.
Security
We are serious about keeping your information secure. To prevent unauthorised access, we have put in place physical, electronic and governance procedures to safeguard and secure the information you provide to us.
External sites
Earthtwine.co.nz may take you to our company website, Extrutec.co.nz if you request more information about any of our products or place and order. Any interaction with us on the Extrutec.co.nz website is governed by the terms and policies of that site. We also may provide links to other websites operated by third parties from the Earthtwine.co.nz website. This Privacy Policy does not apply to third party websites that are accessible through our website. When you click on any of those links, you will be transferred out of our website and connected to the website of the organisation that maintains such as third party website. Earthtwine, as part of Extrutec, exercises no control over linked sites and each of those sites maintains its own independent privacy policy. We encourage you to read the privacy policies of those websites to learn how they collect, use, share
and secure your information.
Controlling your information
If you believe that the information we are holding for you is incorrect or incomplete, please email us on [email protected] and we will correct or update any information found to be incorrect or out of date.
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